Is there an additional charge for ground beans?
Caffeine Brothers Co. does not put additional charges for ground beans. Should there be any preferences on the type of coffee grinds, please let us know.
Do you accept bulk orders?
How long will it take for my order to be delivered?
Normal delivery days for orders within Metro Manila takes 3 to 5 days, while at least 7 days for provincial delivery excluding Sunday and National Holidays.
Do you accept rush orders?
Rush orders may be entertained depending on the availability of beans. We recommend placing your orders at least 3 business days before expected date of arrival to avoid inconvenience.
Is shipping fee included?
A separate fee of Php 100 for Metro Manila and nearby provinces, and Php 150 for deliveries across other provinces per checkout is charged as part of the Shipping Fee.
What is Insurance Fee?
In order to ensure item protection in cases of loss or damage, a fee of 1% or Php 5 – whichever is higher – is included in all deliveries.
Do you ship outside Metro Manila?
What are your modes of payment?
We accept payments through Cash on Delivery, Credit Card, Debit Card, PayPal, Bank Deposit, and other payment channels.
What are your shipping partners?
Currently, Caffeine Brothers Co. partners with third party logistics providers and courier services nationwide for our coffee to reach your doorstep at the soonest possible time.
Do you do meetups?
Caffeine Brothers Co. do not charge handling fee for meetups but are preferred within Makati and Manila area only. Other than that, courier services like Grab, GrabExpress, Lalamove, Angkas, and others are recommended.
Do you have a physical store?
Caffeine Brothers Co. only utilizes a purely online platform for all its transactions.
Can I return an item?
We put all our effort to make sure our products are delivered to you in its highest quality. If you feel the product does not live up to our standards, please use contact form below and we will address your concerns as soon as possible.
Do you store my credit card details on your site or servers?
No, Caffeine Brothers Co. takes credit card security seriously. We use PayPal for online purchases which utilizes encrypted payments.
We want to serve you better. For any questions or concerns not covered, please feel free to use our contact form below.